Does the water test cost anything?
The mailed water test is free. Booking takes a $20 deposit, credited toward your system when installed; it is non-refundable if you choose not to install. There is no obligation to buy a system.
Who reviews my water test results?
Your results are reviewed by a licensed water treatment specialist before any system is recommended.
How does the water test work?
Pay the $20 deposit and we mail you test strips. Send us a photo of the result and three install photos, then we review your results by phone or video. Your $20 deposit is credited toward your system when installed. This is a mailed test only.
Do I need a softener, a filter, or both?
It depends on your water. A softener addresses hardness (spots and scale). Carbon filtration addresses chlorine or chloramine taste and smell at every tap. Reverse osmosis is for drinking water at one faucet. Some homes need one, some need a combination. The test results, reviewed by a licensed specialist, determine which, and we’ll explain why.
How much does a system cost?
The Water Softener starts at $2,589. A standalone under-sink RO is $795, and the RO add-on is $595. Essentials, Softener + Carbon, Softener + Carbon + RO, and Premium are tiers quoted after your free mailed water test. A written proposal after your water test confirms the price for your home. You pay 30% when you approve the proposal (that orders your system, which ships to your home) and the remaining 70% after it is installed and working. From Nov 18, 2026 to Jan 31, 2027, get $150 off the Softener + Carbon + RO package or the Premium Whole-Home package. The offer does not apply to other packages.
Is there a deposit?
The mailed water test is free. Booking takes a $20 deposit, credited toward your system when installed; it is non-refundable if you choose not to install. You can pay it when you book through our package picker. If you move forward, you also pay a 30% deposit when you approve the written proposal to order the equipment, and the remaining 70% after installation.
Do you offer financing?
Financing available, subject to approval. See our financing page. We do not publish rates on this page.
Who installs the equipment?
Installed by licensed installers. We schedule your installation with a licensed installer from our local network and stay your point of contact from start to finish.
Is there a warranty?
Yes. Manufacturer equipment warranty plus 1-year warranty on installation labor. Our Premium Whole-Home package includes 5 years of labor coverage.
I rent my home. Can I still book a test?
Yes, anyone can book a test. Installing equipment usually needs the owner’s approval, so we’re happy to share results you can pass along to your landlord.
What areas do you serve?
Homes within 35 miles of Richmond, TX, including Houston, Sugar Land, Rosenberg, Fulshear, Missouri City, Katy, and nearby MUDs. Call (832) 639-4127 if you are not sure you are in our area.
Is Houston water hard?
Houston Public Works’ 2025 report lists Main System hardness averaging about 7.9 grains per gallon, with samples from about 2.5 to 13.4 grains per gallon. Suburbs, MUDs, and wells can be different, so a mailed test of your own tap is the way to know.
Does a water softener remove chloramine?
A water softener does not remove chloramine. Carbon filtration made for chloramine is the stage that targets chloramine taste and smell. The City of Houston Main System is disinfected with chloramine, as are several nearby systems, but MUDs and wells can differ, so we test your tap first.
How long does installation take?
After you approve the written proposal, a 30% deposit orders your system, which ships to your home. A licensed installer then does a quick on-site reading to confirm your numbers and installs the system. We will give you a scheduled install date once the equipment is on the way. Call (832) 639-4127 if you want to talk through what to expect for your package.
Do I have to add salt to a water softener?
Yes, if you choose a salt-based softener. It uses salt to remove hardness minerals (calcium and magnesium), and you add salt to the brine tank periodically. A salt-free conditioner does not remove hardness the same way, so a hardness test still reads hard. We recommend a system after your mailed water test.
What maintenance does a system need?
A salt-based softener needs salt added to the brine tank periodically. Carbon filters and reverse osmosis systems need media or filters replaced on a schedule, which we go over with you at install. After installation you can add the RO Filter Plan ($12/month) or ask about the Whole-Home Care Plan, which covers RO filters, a yearly softener check-up, and carbon media refills. Both can be canceled anytime. Manufacturer equipment warranty plus 1-year labor is included; the Premium Whole-Home package includes 5 years of labor coverage.
What is the $150 launch offer?
From Nov 18, 2026 to Jan 31, 2027, get $150 off the Softener + Carbon + RO package or the Premium Whole-Home package. The offer does not apply to other packages.
Guides: Water by community: Fort Bend & West Houston · What to look for in a water softener · Reverse osmosis vs. whole-home carbon · Rust stains in new communities · Is a mailed water test accurate enough?